Gather Health may use SMS (text messaging) to communicate with patients and care team members for care coordination and operational purposes.
Patients
Patients may receive SMS messages related to their care, including:
- Scheduling and availability requests
- Care coordination and follow-up
- Responses to prior interactions or outreach
Care Team Members (Providers and Staff)
Care team members may receive SMS messages related to operational workflows, including:
- Alerts for patient-related triggers
- Task and queue notifications
- System-generated updates requiring follow-up
All messages are transactional and non-marketing.
Patients
Patients provide consent to receive SMS messages during enrollment, intake, or other interactions with Gather Health. Consent may be documented electronically, on paper, or verbally.
Care Team Members
Care team members provide consent during onboarding and system setup by supplying a mobile number and enabling SMS notifications.
Message frequency varies based on user activity, care needs, and operational events.
Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of SMS messages at any time by replying:
STOP
After opting out, you will no longer receive SMS messages unless you re-enroll.
For help, reply:
HELP
Or contact us at:
- https://www.gatherhealth.com
- info@gather-health.com
- SMS messages are used for care coordination and operational communication only
- SMS messages do not include detailed patient clinical information
- Mobile numbers and SMS consent are not shared with third parties for marketing purposes
For more information, please review our Privacy Policy: https://www.gatherhealth.com/privacy
Delivery of SMS messages is subject to effective transmission by your mobile carrier and may be delayed or fail for reasons outside of Gather Health’s control.
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